managed it services

Predictable. Responsive. Reliable.

Service Overview

Businesses for years have struggled with selecting the right IT offering for their organization until the introduction of Managed IT Services. Managed IT essentially means that an IT Company will proactively manage and support your entire IT infrastructure; in most cases with one flat rate. It also means the same firm will take additional steps to prevent network and hardware failures while increasing your uptime.

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Manged IT vs. Reactive IT

Before the introduction of Managed IT Services, you called your IT provider when something broke down. Your provider was more than happy to come out and spend a few hours or days onsite, depending on the problem. At the end, you were left with a hefty bill and major downtime. Thinking logically, your IT provider prefers this arrangement since their paycheck depends on it. As a Managed IT provider, we on the other hand charge a flat monthly fee to keep your network healthy and running.

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One Flat Rate for Everything

Imagine if everything in life came with flat rate billing. You wouldn't need a PhD to read your cell phone bill. Your cable bill would not need the expertise of an accountant to dissect. Well, we can't change the world but we can simplify your IT billing experience. Most of our invoices include one to two lines and stay consistent month over month.

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Monitoring

Our Experts proactively monitor your systems and complete necessary maintenance and updates without any disruption to your business. We proactively keep your systems running and prevent downtime in the first place. Keeping you and your staff productive without any IT headaches.

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Ransomware Protection / Anti-Virus

Ransomeware is one of the fastest growing threats to business data right now. Keeping your systems up to date with the latest security software is crucial. As part of our monthly maintenance service, we actively work on keeping your systems secure from outside threats.

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Money Back Guarantee

All of our services are backed by a Solid Money Back Guarantee. We'll make sure your problem is solved to your absolute satisfaction or we'll work it again at no additional cost. You can even get a refund! We operate with a 100% problem resolution rate.

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Testimonials

Technology plays a really important part in us being able to serve our employers quickly. It's wonderful that Computer Experts will help us out no matter where we are.

Kim P.PROFESSIONAL SERVICES INDUSTRY

Our firms have grown tremendously over the past 15+ years. Computer Experts has provided expert guidance and consulting throughout the years on the right equipment, servers and networking to accommodate our growth.

Edward C.logistics industry client

Computer Experts has implemented a great Backup and Disaster recovery plan. I feel confident that our network is in good hands and can continue focusing on our company's growth.

Tony R.solar industry client

I find that Computer Experts staff is available 24/7 if needed. I really like the fact that I pay one reasonable monthly fee so I don't have to worry about IT services getting out of control.

Susan H.legal industry client

Our VPN is probably the most important piece of technology for us. So if the service goes down, it pretty much stops our business. We have so many other things going on and the last we want to do is to worry about IT services. We have been using their services for over 10 years, and couldn't be happier!

Shannon D.Staffing Industry Client

Managed IT vs. Reactive Break-Fix Services

Check out the chart below to see the advantages of Managed IT vs. Reactive Break-Fix Services.

Managed IT Services vs. Reactive Break-Fix Services

Included Services

Unlimited Phone and Remote Support

24/7/365 Network Monitoring

24/7/365 Emergency Support Line

System Security Updates / Patching

Antivirus / Antimalware Management

Local and Offsite Backup Management

Vendor Management

Vendor Billing and Expense Audits

CIO Level Advice / Planning / Guidance

Dedicated Account Manager

One Flat Monthly Rate

Managed IT

Reactive / Break-Fix IT

Our 1-Hour Response Promise

At Computer Experts, we pride ourselves on our quick response and resolution times. We promise to provide a first response to any support issue within one hour. Our resolution and response times place us in the top 5% of IT support companies nationwide.

Computer Experts is your local full-service IT partner. Get in touch and find out how we can support your business and get rid of your IT headaches. We operate with a 1-Hour Response Promise and 100% problem resolution guarantee.

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